How services are delivered
Shield Automation Group delivers consulting, software configuration, custom development, documentation, training, and support digitally. The applicable proposal, statement of work, or services agreement identifies the deliverables, milestones, estimated schedule, communication process, required client inputs, and acceptance criteria.
Timing
Delivery timing varies with scope, technical dependencies, access to systems and data, stakeholder availability, review cycles, and third-party services. We communicate material schedule changes and do not promise a standard delivery window on this website.
Cancellation
A client may request cancellation by emailing nick@shieldautomationgroup.com. Cancellation becomes effective when acknowledged in writing, subject to the applicable project agreement. Clients remain responsible for completed work, approved milestones, and approved non-cancellable expenses incurred before cancellation takes effect.
Access and handoff
On completion or cancellation, access, work-in-progress, documentation, credentials, and deliverables are handled according to the applicable agreement and payment status. Clients should remove access that is no longer required after confirming the handoff.
No shipping
We do not sell or ship physical goods. Shipping methods, destinations, and physical return procedures therefore do not apply.