Custom service engagements
Shield Automation Group provides custom professional services rather than standardized products. Fees, payment milestones, acceptance criteria, and any project-specific refund rights are described in the applicable proposal, statement of work, services agreement, or invoice.
Refund requests
To request review of a payment, email nick@shieldautomationgroup.com with your name, company, invoice reference, the amount in question, and a description of the issue. We will acknowledge the request and review it against the applicable agreement, work completed, approved milestones, and costs already committed.
Completed work and committed costs
Unless the applicable written agreement says otherwise, clients remain responsible for services already performed, accepted milestones, and approved non-cancellable third-party expenses. Any approved refund is returned to the original payment method when reasonably possible; processing time may depend on the payment provider.
Billing disputes
Please contact us before initiating a payment dispute so we can investigate and try to resolve the issue directly. We will provide the relevant scope, approvals, delivery records, and communications when reviewing a disputed charge.
No physical returns
All services and deliverables are provided digitally. No physical goods are sold, shipped, or eligible for return through this website.